Shipping & returns.

All orders are handcrafted and prepared with care. Please allow 2 to 4 business days for processing before your order ships. During peak seasons or promotional periods, processing may take slightly longer.

Local delivery within Ottawa is free. Eligibility and available delivery options are confirmed at checkout.

Standard shipping within Canada is $12 CAD. Orders over $100 CAD ship free. Expedited shipping is not currently available.

Standard shipping to the United States is $20 CAD. Orders over $100 CAD ship free. Expedited shipping is not currently available. Any taxes, fees, or customs charges assessed by local authorities remain the customer’s responsibility.

When tracking is available, you will receive it by email once your order ships. Please monitor the tracking details and contact the carrier directly about delivery issues. Soap Therapy is not responsible for packages marked as delivered by the carrier.

Please double-check your shipping address before placing your order. Soap Therapy is not responsible for delays, lost packages, or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.

For hygiene and product-safety reasons, opened or used products are final sale and cannot be returned or exchanged.

You may request store credit within 7 days of delivery for an eligible unopened and unused item.

• The product must be in its original packaging.
• Proof of purchase is required.
• Return shipping is the customer’s responsibility.
• The item must be inspected and approved before credit is issued.

Approved returns are issued as store credit, not as cash or a refund to the original payment method. Store credit is valid for 12 months from the date it is issued.

If an order arrives damaged or incorrect, email us within 48 hours of delivery with your order number and a clear photo. We will review the claim and, when approved, arrange a replacement or store credit at our discretion. Claims submitted after 48 hours may not be eligible.

• Opened, used, or altered products
• Sale or discounted items
• Gift sets or bundles when any item has been opened
• Items without proof of purchase
• Requests submitted more than 7 days after delivery

Email joe@soaptherapy.ca with your order number and reason for the request. Returns require approval before they are sent back. Items returned without prior approval may not be accepted.